I have completed my order and have questions

I want to take some action on my order

• How long will my purchase order be valid?
• How can I see the status of my purchase order?
• How do I cancel an order?

I have inquiries about my order for digital download products

• What should I do if my customer does not receive the ESD license token?
• My client can’t find the serial or token for the downloaded software. How can I help them?
• I’m having trouble downloading the software. Which number can I call for support?
• How many times can my customer download a license?
• How long does the download take?

I have questions about my shipment

• How can I change the shipping method of an order that has already been generated or completed?
• How can I know the delivery time of my product?

I need warranty assistance

• How can I see what the warranty period of a product purchased in a red-label clearance section is?
• How I can make a RMA?
• Does the warranty process have any cost?
• How can I check the status of my warranty or RMA request?