1. Click on the "Sign In" button and then on the "Log In" option.

2. On the "Login" screen, click on "Forgot my password"

3. Enter your registered email and click on "Send Code". Then, you will receive a security code in your email.

4. Enter the code in the indicated field and click on "Validate Code".

5. Create your new password to access the website.

If you do not remember the email, contact Customer Service through the chat to assist you with updating your email.

If you forgot your password, another option to access your account is by selecting the "Help" button at the top.

Select the "Recover Password" option and follow steps 2, 3, and 4 of this article.