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Dear Customer, to know your order status, we recommend going our website at https://store.intcomex.com/en-XPE/Account/Login by clicking on "Account", "Transactions", "Orders Status "there you can see if the order is still open or canceled. You can also go to the "Invoiced Orders" option to see all the orders that have been invoiced. You can also go to the "Invoiced Orders" option to see all the orders that have been invoiced.

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