Dear customer, please verify the following steps:
- Login with username and password
- Access through the button "my account" located in the upper right corner, in the RMA section you will find a link to make RMA requests, the status of your requests and the available service centers.
- Select the "RMA request"
- Fill in the form with the order number and your contact information
- Select the product of that order for which you have the claim indicating the Request, the detail of the problem and the serial number of the product
- Finally, click on "send" You can also communicate over the phone*