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Dear customer, please verify the following steps:

  • Login with username and password
  • Access through the button "my account" located in the upper right corner, in the RMA section you will find a link to make RMA requests, the status of your requests and the available service centers.
  • Select the "RMA request"
  • Fill in the form with the order number and your contact information
  • Select the product of that order for which you have the claim indicating the Request, the detail of the problem and the serial number of the product
  • Finally, click on "send" You can also communicate over the phone*
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